Last updated: September 31, 2025
The Hellenic society for child help and care (“we,” “our,” “us”) is committed to protecting your privacy and complying with the General Data Protection Regulation (EU 2016/679 – “GDPR”) and applicable Greek data protection laws.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our Website hellenicchildsupport.org.
1. Data Controller
The data controller responsible for your personal data is:
The Hellenic society for child help and care
📍 Stadiou 48, 10564, Athens
📧 child-gr@outlook.com
2. Personal Data We Collect
We only collect and process personal data necessary for the operation of our Website and the processing of donations. This includes:
- Donation Details: Name, email address, billing address, and payment information (card details are processed securely via our payment providers and are not stored on our servers).
- Communication Data: Information you provide when contacting us (e.g., via email).
- Technical Data: IP address, browser type, device information, and cookies for website functionality and analytics.
3. Purpose and Legal Basis of Processing
We process personal data only when we have a legal basis under GDPR:
- Donation Processing: To process your donation and issue a receipt (legal basis: performance of contract, Article 6(1)(b) GDPR).
- Legal & Accounting Obligations: To comply with tax and accounting requirements (legal basis: legal obligation, Article 6(1)(c) GDPR).
- Communication: To respond to your inquiries (legal basis: legitimate interest, Article 6(1)(f) GDPR).
- Analytics & Cookies: To improve our Website via Google Analytics (legal basis: consent, Article 6(1)(a) GDPR).
4. Cookies and Tracking
Our Website uses cookies to ensure proper functionality and to improve user experience.
- Essential Cookies: Required for the Website to function (e.g., WooCommerce checkout).
- Analytics Cookies: We use Google Analytics to measure traffic and usage patterns. These cookies collect anonymized data and do not identify individual visitors.
You can control or delete cookies at any time through your browser settings.
5. Payment Processing
Payments are securely processed by trusted third-party providers:
- NBG e-Commerce Gateway
- PayPal
We do not store or have access to your full credit/debit card details. All payment data is encrypted and processed directly by the payment provider.
6. Data Retention
- Donation Records: Retained for as long as required by Greek tax and accounting laws (typically 10 years).
- Communication Data: Retained for as long as necessary to respond to your request.
- Analytics Data: Retained in line with Google Analytics settings (currently 26 months unless otherwise configured).
7. Sharing of Data
We do not sell or rent your personal data. Your data may be shared only with:
- Payment processors (NBG, PayPal) for secure transaction processing.
- IT and hosting providers that help operate our Website, under strict confidentiality agreements.
- Authorities if required by law.
8. International Transfers
Some data (e.g., Google Analytics, PayPal) may be transferred outside the EU. In such cases, appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
9. Your Rights
Under GDPR, you have the following rights:
- Right of Access – to request a copy of the data we hold about you.
- Right to Rectification – to correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”) – to request deletion of your data, where legally possible.
- Right to Restrict Processing – to limit how we use your data.
- Right to Data Portability – to receive your data in a structured, machine-readable format.
- Right to Object – to object to processing based on legitimate interest or direct marketing.
- Right to Withdraw Consent – where processing is based on your consent (e.g., analytics cookies).
To exercise these rights, please contact us at 📧 child-gr@outlook.com.
10. Data Security
We take appropriate technical and organizational measures to safeguard personal data, including:
- SSL encryption for all website traffic
- Secure servers and firewalls
- Restricted access to personal data by authorized staff only
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy or your personal data rights, please contact us at:
📧 child-gr@outlook.com
📍 Stadiou 48, 10564, Athens